Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed on Wednesday, August 15th, between the hours of 11:00AM until 6:00PM EST. For urgent support matters that need resolution today, please leave a voicemail for our Support team and we will return messages between 6:00PM and 9:00PM EST. For all other matters, we will resume regular business hours beginning at 6:00PM EST.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Frequently Asked Questions

Where can I download the mobile apps?

iPhone and iPad users can download our app from the Apple App Store, Android users can find the app in the Google Play store, Kindle users download our app from the Amazon Marketplace, and Blackberry 10 users c...

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Will your Online Booking service work with my existing website?

Yes. Click here for a detailed walkthrough on exactly how to add Online Booking to your site.

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Will your Online Booking service work with my business' Facebook page?

Yes. Click here for a detailed walkthrough on how to add Online Booking to your page.

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How do I update my billing information and process a past due payment?

To update your billing information and process a past due payment, you can go to account.InkbookTattooSoftware.com. You will then want to sign in with your administrator e-mail and password. This email will lik...

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How can I tell if my customers have confirmed their appointments?

Checking Confirmations from the Cloud Website In order to check if your customer has confirmed their appointment via text message confirmation, go to the cloud website and sign in. By default you should then be...

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How to Remove a Cloud User

Go to Online.InkbookTattooSoftware.com and sign in. Select Employees Double click on the employee you wish to deactivate. Select the Cloud User Account tab. Click on Deactivate Online Account. On the ...

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