Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed for the Labor Day holiday on Saturday, September 1st and Monday, September 3rd. We will resume regular business hours on Tuesday, September 4th.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Changing the Length of an Appointment

These instructions will help you modify the length of an appointment by changing service duration times on open tickets. Once you’ve added a service to a ticket, you can easily change the details of that service.
  1. Open an existing open ticket.
  2. Click on a service listed on the ticket.
  3. A box will expand showing you the details of the service. If the service has a processing and finishing time, you will see the duration for each portion of the service all listed. Adjust the duration by changing the value shown in the box labeled Mins.
  4. Click the Close button in the service details box to save the changes you’ve made.

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