Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed on Wednesday, August 15th, between the hours of 11:00AM until 6:00PM EST. For urgent support matters that need resolution today, please leave a voicemail for our Support team and we will return messages between 6:00PM and 9:00PM EST. For all other matters, we will resume regular business hours beginning at 6:00PM EST.
Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Scheduling an Appointment

These instructions will help you successfully schedule a new appointment on the cloud website and from the mobile app.

Cloud Website
  1. Go to the appointment book by clicking the Appt Book icon at the top.
  2. Double-click (or right-click and choose Appointment) at the desired start time of the appointment under the column of the employee who will be performing the service of the appointment.
  3. Use the search bar at the top-left to search your client list for the client that is booking the appointment. Double-click the client’s name to select him or her.
  4. Click the Add Service or Product button.
  5. Search your list of services and products using the search bar at the top-left. Double-click the desired service to add it to the appointment.
  6. Repeat the steps above to add more items to your ticket.
  7. When you are finished, click Schedule Appt at the bottom-right and the appointment will appear on your appointment book.
Cloud Mobile App
 
  1. From the Appointment book, double-click at the desired start time of the appointment under the column of the employee who will be performing the service of the appointment.
  2. Click on Client to bring up the Client list. By default the app will not show all clients, so you will most likely want to click on the magnifying glass in the top right to search for the specific client. Click on the client when you have located them to add them to the ticket.
  3. To add a service, select Add a Service. Just like with the client look up screen, not all service will appear at once. Instead you may need to use the magnifying glass.
  4. To add a product, select Add a Product.
  5. To sell a gift card, press Purchase a Gift Card. You will then need to enter the gift card ID, value and expiration date. Press Add Gift Card when finished.
  6. You can then adjust the date and time for the appointment along with adding who referred the client and a comment for the ticket.
  7. Once you have setup the appointment to your liking, press Schedule Appointment.

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